Child Support Specialist - Customer Service

Socket.dev; Topeka (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Socket.dev in Topeka, KS is seeking a Child Support Specialist who delivers exceptional customer service through all stages of the child support process. The role involves interviewing customers by telephone and in person, and coordinating with staff to meet state and contractual deadlines while maintaining confidentiality.

The position requires a high school diploma or GED and 1 year of customer service experience, with preference for experience in human services and office environments.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment and automated systems is desirable.

Responsibilities

• Initiates locate procedures to determine address, employment, and assets.
• Obtains and processes information for establishing the order.
• Conducts interviews with customers by phone or in person.
• Responds to inquiries from employers, customers, and other states' staff.
• Maintains confidentiality and security of case information.
• Prepares case documents for review by staff attorney or supervisor.
• Identifies remedies for enforcement of support orders.
• Ensures timely attendance and flexible handling of other duties.
• Provides excellent service to internal and external customers.

Skills

Customer service

Communication skills

Interviews

Education

High school diploma or GED

Job description

SUMMARY OF POSITION

The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers’ address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

• Provides excellent customer service to internal and external customers

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.