Child Support Specialist - Customer Service

YOUNGWILLIAMS INC; Kitty Hawk Beach (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

YOUNGWILLIAMS INC. in Kitty Hawk, NC seeks a Child Support Specialist - Customer Service to provide full services to customers in all stages of the child support process.

The role involves interviewing customers by telephone and in person to determine service needs and to guide cases through the management process, while ensuring all state, federal, and contractual timeframes are met. Extensive training is provided.

Qualifications

• Experience in customer service or human services is preferred.
• Familiarity with office environments and automated systems is desirable.
• Ability to interview customers and gather information accurately.

Responsibilities

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data to obtain relevant case information.
• Prepares cases and documents for review by staff attorney or supervisor.
• Identifies remedies needed for enforcement of support orders.
• Files legal pleadings and orders with the clerk of court.
• Enters docket numbers and court dates into the state system.
• Attends court with assigned attorney and assists in case resolution.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned.

Skills

Customer service

Case management

Communication

Data entry

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Child Support Specialist - Customer Service

Regular Full-Time Full Service NC - Kitty Hawk, Kitty Hawk, NC, US

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enter docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.