Entry-Level Casualty Claims Associate

The Hanover Insurance Group; Massachusetts; Híbrido; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401K with company match

Tuition reimbursement

PTO

Company holidays

Flexible work arrangements

Cultural Awareness Day

On-site wellness center (Worcester)

Descripción de la vacante

The Hanover Insurance Group is seeking an Associate Consultant Casualty Claims in a full-time, hybrid role with two office days per week. Located across Worcester, MA and several other U.S.

offices, this entry-level position handles low-complexity claims, verifies coverage, and supports investigators under supervision. Ideal candidates hold an associate degree (bachelor's preferred) and have 1–3 years of relevant experience, especially in medical or criminal justice settings.

Formación

• Associate degree required; bachelor’s degree preferred or combination of education and experience.
• 1-3 years of work experience, ideally in the medical or criminal justice field. Legal document familiarity is a plus.
• Navigates complex discussions with internal and external groups to reach a mutually beneficial outcome.
• Learning basic management concepts for indemnity, medical, and litigation/resolution practices.

Responsabilidades

• Verify coverage using established procedures and guidelines.
• Manage routine claims to resolution with oversight.
• Collect and review necessary documentation and information from claimants and other sources.
• Conduct straightforward investigations for simple claims; elevate complex cases to experienced claim handlers.
• May assist in estimating damages and identifying red flag indicators such as potential fraud.
• Conduct recorded interviews as part of the claim’s investigation process.
• Accurately enter initial claim information into the claims management system.
• Verify completeness and accuracy of submitted documentation and claim details.
• Process a high volume of routine intake claims following standard procedures.
• Conduct regular reviews of claim files and document summaries to ensure accuracy and compliance.
• Apply tools and technology appropriately to improve efficiency and optimize data management.

Educación

Associate degree

Bachelor's degree preferred

Descripción del empleo

The Hanover Insurance Group is seeking an Associate Consultant Casualty Claims in a full-time, hybrid role with two office days per week. Located across Worcester, MA and several other U.S.

offices, this entry-level position handles low-complexity claims, verifies coverage, and supports investigators under supervision. Ideal candidates hold an associate degree (bachelor's preferred) and have 1–3 years of relevant experience, especially in medical or criminal justice settings.