Hybrid Entry-Level Associate Consultant, Casualty Claims

Hanover Insurance Group, Inc.; Itasca, Northern (IL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Hanover Insurance Group, Inc. in Itasca, IL is seeking an Associate Consultant Casualty Claims for a full-time, hybrid role with two days in the office.

The position handles low-complexity no-fault and medical payment claims, verifies coverage, and evaluates medical bills under supervision to build foundational claims-handling skills. The role emphasizes communication with claimants and providers, data entry, documentation, and adherence to regulatory requirements while learning state-specific

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• 1-3 years of work experience, ideally in the medical or criminal justice field.
• Familiarity with legal documents is a plus.

Responsibilities

• Verify coverage using established procedures.
• Manage routine claims to resolution with oversight.
• Collect and review necessary documentation from claimants and others.
• Conduct straightforward investigations for simple claims and escalate complex ones.
• Assist in estimating damages and identifying potential fraud indicators.
• Enter initial claim information into the claims management system accurately.
• Communicate with claimants to gather information and provide updates.
• Adhere to privacy and PII protection protocols.

Education

Associate degree

Bachelor's degree

Job description

Hanover Insurance Group, Inc. in Itasca, IL is seeking an Associate Consultant Casualty Claims for a full-time, hybrid role with two days in the office.

The position handles low-complexity no-fault and medical payment claims, verifies coverage, and evaluates medical bills under supervision to build foundational claims-handling skills. The role emphasizes communication with claimants and providers, data entry, documentation, and adherence to regulatory requirements while learning state-specific