Entry-Level Care Team Advocate – Claims Support

Sedgwick; Yuma (AZ); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stable work environment

Comprehensive training program

Dedicated mentor and manager

Career development and promotionalOppt

Diverse benefits package

Job summary

Sedgwick is hiring an Entry-level Care Team Representative to provide empathetic, high-quality service on claims across multiple lines of business. The role emphasizes one-call resolution, accurate data entry, and clear communication with clients and claimants.

You will work in a collaborative, fast-paced environment with training, mentorship, and opportunities for career development. The position supports multiple clients and a hybrid in-office/virtual work arrangement.

Qualifications

• High school diploma or GED required.
• One year of customer service experience or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.

Skills

Verbal & Written

Typing

MS Office

Organization

Interpersonal

Multi-tasking

Teamwork

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Windows

Job description

Sedgwick is hiring an Entry-level Care Team Representative to provide empathetic, high-quality service on claims across multiple lines of business. The role emphasizes one-call resolution, accurate data entry, and clear communication with clients and claimants.

You will work in a collaborative, fast-paced environment with training, mentorship, and opportunities for career development. The position supports multiple clients and a hybrid in-office/virtual work arrangement.