Care Team Advocate - Claims Support (Entry Level)

Sedgwick Claims Management Services Ltd; Arizona; Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

Mentor program

Career development

Job summary

Sedgwick is seeking a Care Team Representative in Arizona to provide empathetic, high-quality service to callers regarding claims across multiple lines of business. The role emphasizes expedient, accurate information, and one-call problem resolution.

Responsibilities include educating customers on documentation and timelines, entering claim data, and routing calls to the appropriate escalation path while maintaining professional notes and compliance.

Qualifications

• High school diploma or GED required.
• One year of customer service experience or equivalent education/experience.
• Inbound call center experience preferred.

Responsibilities

• Act as primary liaison with callers from multiple client accounts in a shared services environment.
• Assist with questions and solving problems related to the claims application and servicing processes.
• Perform claim intake and full-service customer support within requirements and expectations.

Skills

Customer service

Verbal communication

Written communication

PC literacy

Typing

Organizational skills

Multitasking

Team player

Education

High school diploma or GED

Job description

Sedgwick is seeking a Care Team Representative in Arizona to provide empathetic, high-quality service to callers regarding claims across multiple lines of business. The role emphasizes expedient, accurate information, and one-call problem resolution.

Responsibilities include educating customers on documentation and timelines, entering claim data, and routing calls to the appropriate escalation path while maintaining professional notes and compliance.