Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative - ICS to execute customer freight orders and deliver an exceptional customer experience under routine supervision.

The role emphasizes a customer-centric approach, maintaining relationships and maximizing business potential. The ideal candidate has a high school diploma or GED with 1–2 years of customer service or sales experience or a Bachelor's Degree.

Qualifications

• High School Diploma/GED with up to 1–2 years of Customer Service or Sales experience OR Bachelor's Degree
• Ability to clearly transmit, receive and interpret information across channels
• Ability to adjust to new or changing tasks and processes
• Ability to stay composed under pressure and manage multiple priorities
• Customer-focused with a professional demeanor and strong communication skills
• Sales-driven and ready to meet or exceed customer needs and expectations

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions
• Monitor on-time delivery, accuracy of billing, and service quality
• Communicate with customers to check load status and resolve issues
• Schedule pick-up and delivery appointments optimizing transit time
• Enter orders into the system to track loads for operations
• Obtain approval for accessorial charges and spot rates
• Serve as main contact for load updates and capacity inquiries

Skills

Customer Service

Sales

Communication

Multitasking

Problem Solving

Adaptability

Education

Bachelor's Degree

Bachelors: Transportation Logistics

Bachelors: Business Administration/Management

GED (Required)

High School (Required)

Job description

Customer Experience Representative - ICS

Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer‑centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on‑time delivery, damage‑free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications

Minimum Qualifications

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer‑centric mindset

This position is not eligible for employment‑based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education,experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany's bonusand incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• visionbenefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time offcommensuratewith tenure (includes vacation and sick time)
• two weeks of paid parental leave
• six paid holidaysannually

Education

• Bachelors: Transportation Logistics
• Bachelors: Business Administration/Management
• GED (Required)
• High School (Required)

Work Experience

• Sales
• Customer Service/Account Manager

Job Opening ID: 00634805 Customer Experience Representative - ICS (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people‑first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. Thecareer possibilities and benefits of working at J.B. Hunt are endless. From competitive salary andbenefits packages, to defined career paths and growth opportunities, we take care of our people andtakegreat pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels tojoinour team. We offer full-time, entry level, professional and management opportunities across alldepartments. Whether you are fresh out of school or bring years of industry experience, a role atJ.B.Hunt could take your career to the next level.