Customer Experience Representative

J.B. Hunt Transport, Inc.; Kansas City (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

disability coverage

paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative in Kansas City, MO. The role emphasizes executing customer freight orders and delivering an exceptional customer experience while building strong client relationships.

Under routine supervision, you will contribute to meeting volume goals, improving service quality, and supporting operations with accurate order entry and load information. This position offers potential for growth within a Fortune 500 logistics leader.

Qualifications

• Minimum: High School Diploma or GED.
• Up to 1–2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Sales oriented and able to meet customer needs.
• Ability to manage multiple priorities and maintain professionalism.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet needs and goals.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with internal and external customers to resolve issues and meet expectations.
• Schedule pick-up and delivery appointments to optimize transit time.
• Enter customer orders into the order management system and provide necessary information to operations.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer Service

Sales

Communication

Multitasking

Education

High School Diploma/GED

Bachelor's Degree

Job description

Job Title: Customer Experience Representative Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Missouri City: Kansas City Full/Part Time: Full time

Job Summary

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Minimum Qualifications

• High School Diploma/GED.
• With up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to adjust to new or changing assignments and processes.
• Ability to maintain composure under pressure.
• Ability to manage multiple priorities.
• Ability to maintain professionalism while dealing with difficult individuals.
• Sales focused.
• Ability to meet or exceed customer needs and expectations to provide excellent service.
• Embody a customer-centric mindset.
• Relocation assistance for internal candidates only.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Sales

Job Opening ID: 00639906

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience.

Career advancement.

Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.