Call Center Support I

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a customer service representative to support internal and external clients by routing calls, answering questions, and resolving basic problems while delivering first‑in‑class service under supervision.

The role involves inbound calls, emails, and chats, with opportunities for ongoing training and development. A high school diploma or GED with 1 year of customer service experience is required; familiarity with Microsoft Office is a plus.

Qualifications

• High School Diploma or GED with 1 year of customer service experience and/or military equivalent.
• College coursework experience and/or 1 year of experience within customer service or help desk atmosphere.
• Ability to work both individually and as a team.
• Experience in the transportation industry or related field is a plus.

Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first-level response and troubleshoot issues.
• Administer programs, projects, and/or processes specific to the operating unit served.
• Engage in ongoing training and professional development to grow within the industry.
• Research and report on client complaints, help resolve issues, and follow up with internal teams for feedback.

Skills

Customer service

Teamwork

Communication

Problem solving

Adaptability to fast-paced environment

Education

GED (Required)

High School Diploma (Required)

Associate’s: Business Administration/Management (Preferred)

Tools

Microsoft Office Suite

Job description

Job Summary

Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems while providing first‑in‑class customer service.

Key Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first‑level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate.
• Administer programs, projects, and/or processes specific to the operating unit served.
• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry.
• Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner; monitor and follow‑up with internal teams for feedback on outstanding complaints.
• Identify employee, client, or customer issues and determine appropriate course of action for effective resolution.
• Receive and respond to routine correspondence following established procedures not requiring management review.
• Understand and implement administrative, application, or software systems, procedures, policies, and practices.
• Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc.).
• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation.

Qualifications

Minimum Qualifications:

• High School Diploma or GED equivalent with 1 year of customer service‑related experience and/or military equivalent.

Preferred Qualifications:

• College coursework experience and/or 1 year of experience within customer service or help desk atmosphere.
• Ability to work both individually and as a team.
• Ability to use a logical approach to derive a specific conclusion from general ideas.
• Experience in the transportation industry.
• Experience working in a fast‑paced environment.
• Knowledge of J.B. Hunt.
• Proficient computer skills including Microsoft Office Suite (PowerPoint, Excel, Outlook, etc.).
• Ability to meet or exceed customer needs and expectations to provide excellent service.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to maintain professionalism while dealing with difficult individuals.

Compensation

Factors that may affect starting pay include skills, education, experience, geography, and other qualifications. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The company offers the following benefits for full‑time positions, subject to applicable eligibility requirements: medical, dental, vision, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

• GED (Required)
• High School (Required)
• Associate’s: Business Administration/Management (Preferred)

Work Experience

• Clerical/Administrative
• Customer Service/Account Manager

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.