Entry-Level Business Process Owner – Life Insurance Ops

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 55,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Pension

Life insurance

Parental benefits

Adoption assistance

Paid time off + volunteer hours

Wellness programs

Career path planning

Job summary

USAA Life Insurance Company is seeking a Life Service Process Owner to support the In-force Life Co Products by developing and optimizing defined business processes. You will collaborate with BPOs, own processes, controls, KC articles, and related deliverables to align with the overall experience strategy.

The role requires up to 2 years of process consulting experience, knowledge of process mapping, and a bachelor's degree or equivalent.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• Up to 2 years of relevant process consulting or related experience.
• Knowledge and/or exposure to process mapping activities.

Responsibilities

• Develops, sustains, and manages defined business processes through a structured approach.
• Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
• Gathers information and conducts research to support issues and process activities and assists the team in monitoring the overall health of processes.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance. Acts as a resource to the team for development of communication plans.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Skills

Process consulting

Relationship building

Research and analysis

Process improvement

Education

Bachelor's degree

4+ years experience

Job description

USAA Life Insurance Company is seeking a Life Service Process Owner to support the In-force Life Co Products by developing and optimizing defined business processes. You will collaborate with BPOs, own processes, controls, KC articles, and related deliverables to align with the overall experience strategy.

The role requires up to 2 years of process consulting experience, knowledge of process mapping, and a bachelor's degree or equivalent.