Entry-Level Aerospace Customer Support Specialist

Crane Aerospace & Electronics, Inc.; Lynnwood (WA); Hybride; USD 42 000 - 53 000; Plein temps

Résumé du poste

Crane Aerospace & Electronics, Inc. is seeking a Customer Service Admin to join our Lynnwood, WA team. This onsite role supports quotes, orders, AR, warranties, and shipment status, coordinating with sales and customers to ensure timely information flow.

The ideal candidate has a High School Diploma (Assoc. degree preferred) and 0-2 years of experience, with strong MS Office skills, communication, and organizational abilities for excellent customer service.

Qualifications

• High School Diploma required; Associate degree preferred.
• 0-2 years of relevant experience or equivalent.
• Knowledge of ERP and CRM systems; basic pricing concepts and invoicing research.

Responsabilités

• Prepare timely responses to customer requests for quotes (RFQ) with pricing and delivery information.
• Review and enter purchase order requirements into ERP; provide order acknowledgments.
• Support accounts receivable to address past due payments for assigned customers.
• Process warranty returns and ensure timely processing to support customer requirements.
• Maintain relationships by providing accurate, timely shipment status via calls, emails, or portals.

Connaissances

Customer service

Communication

Organization

Problem solving

MS Office

Formation

High School Diploma

Associates degree

Outils

ERP

CRM

Description du poste

Crane Aerospace & Electronics, Inc. is seeking a Customer Service Admin to join our Lynnwood, WA team. This onsite role supports quotes, orders, AR, warranties, and shipment status, coordinating with sales and customers to ensure timely information flow.

The ideal candidate has a High School Diploma (Assoc. degree preferred) and 0-2 years of experience, with strong MS Office skills, communication, and organizational abilities for excellent customer service.