Customer Service Admin I - Aerospace

Crane Aerospace & Electronics; Burbank (CA); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision, life & DIS

15 days PTO + 12 holidays

401k with company match

Education reimbursement after 6 months

Job summary

Crane Aerospace & Electronics in Burbank, CA is seeking an Aerospace Customer Service Admin I for an on-site, full-time role. You will support sales by handling quotes, orders, data entry in ERP, and customer communications, while coordinating with regional sales and ensuring compliance.

The ideal candidate has 2+ years in regulated customer service, strong ERP/CRM knowledge, and excellent communication skills. US-permit eligibility is required. Benefits include health and 401k offerings.

Qualifications

• 2+ years of customer service and account management in a regulated environment.
• Fundamental concepts of business administration; pricing, research invoices, payments and debits.
• ERP and CRM knowledge; strong MS Office skills (Word/Excel).
• Excellent communication and organizational skills; cross-functional collaboration.
• High School Diploma required; ITAR eligibility for US persons.

Responsibilities

• Prepare timely responses to RFQs with pricing and delivery information.
• Review and enter purchase order requirements into ERP; provide order acknowledgments.
• Support accounts receivable to address past due payment issues.
• Process warranty returns and ensure timely processing for customers.
• Maintain relationships by providing accurate shipment status updates.
• Coordinate with demand planning and Regional Sales/Account Managers to capture forecasts.
• Ensure export compliance requirements are followed.
• Perform other duties as assigned by supervisor.

Skills

ERP

CRM

Microsoft Office

Communication

Organizational skills

Problem solving

Customer service

Education

High School Diploma

Bachelor's degree

Associates degree

Job description

Onsite

Burbank, California

Full time

JR102648

Crane Aerospace and Electronics has an exciting opportunity for an Aerospace Customer Service Admin I at our Burbank, CA location. This is an on-site position.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electroncs!

The Customer Service Administrator I is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator I acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. The primary duty of the Customer Service Administrator I is focused on routine daily order entry activities directly into an ERP system.

Essential Functions:

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensure timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to
• Any other task assigned by supervisor or management

Non-Essential Functions:

• Accurately manage internal databases or CRM tools as applicable.
• Provide follow-up and support to the Regional Sales Managers/business managers/customer account managers.
• Coordinating with other internal functional teams to drive expedited/aircraft on ground (AOG) orders as applicable.

Minimum Qualifications:

• Experience: 2+ years of applicable Customer Service and Account Management work in a highly regulated environment.
• Knowledge: Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.
• Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine problems; Intermediate Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email
• Education/Certification: High School Diploma
• Eligibility Requirements: This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

• Oracle Experience
• Aerospace Manufacturing Experience
• Bachelor's or Associates degree
• Order Entry experience

Working Conditions:

• Standard office environment.
• Work requires substantial visual concentration on detail.
• Working conditions are normal for a manufacturing environment.
• Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE.
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes.
• Must be flexible to work overtime as needed.

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month.
• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 6 months of employment

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

#LI-JJ1 #CAE

Hourly Range:

Hourly Range: $31 - $40 USD

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.

The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.