Entry-Level Account Service Dispatcher - Dispatch & Coordinate

EMSAR - Equipment Management Service and Repair; Wilmington (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

EMSAR - Equipment Management Service and Repair is seeking an entry-level Account Service Dispatcher to create and dispatch work orders, assist with customer calls, and enter service data into the CRM system. The role emphasizes accuracy, effective communication, and a willingness to learn in a fast-paced service environment.

The position requires basic Microsoft Office skills and familiarity with CRM software, with opportunities to grow in service coordination and cross-functional collaboration.

Qualifications

• High School Diploma or Equivalent required.
• 1+ years customer service or call center experience preferred.
• Understanding of SLA and KPI.
• Proficient in Microsoft Office and cloud-based software.

Responsibilities

• Create and dispatch work orders for designated clients.
• Enter service data into the CRM system.
• Provide front-line support via incoming calls and inquiries.
• Assist with mapping coordinates for efficient travel as needed.
• Support with routine data entry and documentation tasks.
• Uplift processes by following SOPs and escalating issues as appropriate.

Skills

Customer service

Call center

Data entry

Microsoft Office

CRM systems

Communication

Attention to detail

Education

High School Diploma

Associates degree

Tools

SalesForce/ServiceMax

Dynamics/FieldOne

Job description

EMSAR - Equipment Management Service and Repair is seeking an entry-level Account Service Dispatcher to create and dispatch work orders, assist with customer calls, and enter service data into the CRM system. The role emphasizes accuracy, effective communication, and a willingness to learn in a fast-paced service environment.

The position requires basic Microsoft Office skills and familiarity with CRM software, with opportunities to grow in service coordination and cross-functional collaboration.