Entry-Level Account Service Dispatcher

EMSAR Inc.; Wilmington (OH); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

EMSAR Inc. is seeking an Account Service Dispatcher I for our OH Wilmington office. This entry-level role focuses on accurate work order creation, dispatching, and data entry while supporting the team with call handling and client coordination.

The ideal candidate will be detail-oriented, a proactive communicator, and eager to learn in a fast-paced environment. The role emphasizes teamwork, safety, and adherence to SOPs and SLAs.

Qualifications

• High School Diploma or Equivalent is required.
• 1+ years customer service or call center experience preferred.
• Understanding of SLA and KPI.
• Good interpersonal and written communication skills.
• Ability to operate computers, multi-line phones and other office equipment.
• Proficient in Microsoft Office Suite and other cloud-based software.
• Associates degree and/or trade school degree is a plus.

Responsabilités

• Work order creation, dispatching and entry level closure processes for designated client(s).
• Exercises entry-level judgement and analytical skills to identify, investigate and escalation findings.
• Dispatch work orders as requested.
• As needed, assists in mapping coordinates for efficient travel.
• Assist with incoming calls.
• As needed, enter service data into Client CRM system.
• Performs additional duties as needed and/or assigned by supervisor/manager.

Connaissances

Customer service

Communication

Attention to detail

Multi-line phones

Microsoft Office

Data entry

Analytical thinking

Formation

High School Diploma or equivalent

Associates degree considered

Outils

CRM systems

Microsoft Office Suite

Description du poste

EMSAR Inc. is seeking an Account Service Dispatcher I for our OH Wilmington office. This entry-level role focuses on accurate work order creation, dispatching, and data entry while supporting the team with call handling and client coordination.

The ideal candidate will be detail-oriented, a proactive communicator, and eager to learn in a fast-paced environment. The role emphasizes teamwork, safety, and adherence to SOPs and SLAs.