Entry IT Help Desk Analyst I — Sacramento (Graveyard Shift)

Akraya; Sacramento (CA); Presencial; USD 25.000 - 28.000; Jornada completa

Descripción de la vacante

Akraya in Sacramento, CA is seeking an entry-level IT Help Desk professional to support clients’ computing devices and software. You will diagnose issues, resolve common problems, escalate complex issues, and ensure smooth IT operations.

Strong communication and collaboration are essential as you document incidents and assist with ongoing service desk improvements. Graveyard shift post training will be required after onboarding.

Formación

• Basic understanding of Microsoft Operating Systems.
• Familiarity with Microsoft Office Suite applications.
• Strong customer service and communication skills.

Responsabilidades

• Troubleshoot and resolve desktop and mobile device issues.
• Escalate complex technical problems to appropriate support teams.
• Document and manage incident tickets accurately.
• Monitor systems for alerts and address potential issues.
• Contribute to process improvements within the service desk.

Conocimientos

IT Help Desk

Ticketing

Software Support

Hardware Support

Troubleshooting

Descripción del empleo

Akraya in Sacramento, CA is seeking an entry-level IT Help Desk professional to support clients’ computing devices and software. You will diagnose issues, resolve common problems, escalate complex issues, and ensure smooth IT operations.

Strong communication and collaboration are essential as you document incidents and assist with ongoing service desk improvements. Graveyard shift post training will be required after onboarding.