Onsite IT Service Desk Agent — Sacramento Contract

Randstad Digital Americas; Sacramento (CA); Sur place; USD 34 000 - 44 000; Plein temps

Résumé du poste

Randstad Digital is seeking a Service Desk Agent for a 3-month contract based onsite in Sacramento, CA. The role runs from November 2, 2026 to February 12, 2027 with no extension anticipated.

Responsibilities include handling inbound calls and tickets, diagnosing issues, and ensuring timely resolution in alignment with SLAs. Qualifications emphasize 3+ years in a help desk or tech support environment, ITIL/ITSM familiarity, and strong customer service skills.

Qualifications

• 3 years’ experience in a help desk or tech support role preferred.
• ITIL/ITSM practices related to Service Desk operations.
• Familiarity with enterprise apps and basic networking concepts.
• Proficient in Microsoft Office, WebEx, and cloud-based apps.

Responsabilités

• Answer inbound calls and tickets for IT Services and support.
• Resolve end-user issues with professional, customer-first attitude.
• Diagnose and resolve tickets at the Service Desk, escalate if needed.
• Document all calls in Ivanti and track incidents to resolution.
• Maintain ownership until requests are fully resolved.
• Assist with knowledge base updates in Remedyforce.

Connaissances

Help desk

IT support

Customer service

ITIL/ITSM

First Call Resolution

Formation

High school diploma or GED

Bachelor's degree preferred

Outils

JD Edwards

Citrix

Remedyforce

Ivanti

ShowCase

Description du poste

Randstad Digital is seeking a Service Desk Agent for a 3-month contract based onsite in Sacramento, CA. The role runs from November 2, 2026 to February 12, 2027 with no extension anticipated.

Responsibilities include handling inbound calls and tickets, diagnosing issues, and ensuring timely resolution in alignment with SLAs. Qualifications emphasize 3+ years in a help desk or tech support environment, ITIL/ITSM familiarity, and strong customer service skills.