IT Help Desk Analyst I: Desktop & Mobile Support

Akraya; Sacramento (CA); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Akraya seeks an IT Help Desk professional in Sacramento, CA for a 12+ month W2 engagement. The role handles desktop and mobile issue resolution, ticket management, and customer support, with a focus on service desk improvements. Candidate should have strong communication, familiarity with Windows OS and Office, and solid problem-solving skills.

On-site work with potential for future growth. Compensation is hourly in the stated range and aligns with market norms for entry-to-mid level IT support

Qualifications

• Basic understanding of Microsoft Operating Systems.
• Familiarity with Microsoft Office Suite applications.
• Strong customer service and communication skills.

Responsabilités

• Troubleshoot and resolve desktop and mobile device issues.
• Escalate complex technical problems to appropriate support teams.
• Document and manage incident tickets accurately.
• Monitor systems for alerts and address potential issues.
• Contribute to process improvements within the service desk.

Connaissances

IT Help Desk

Ticketing

Software Support

Hardware Support

Troubleshooting

Description du poste

Akraya seeks an IT Help Desk professional in Sacramento, CA for a 12+ month W2 engagement. The role handles desktop and mobile issue resolution, ticket management, and customer support, with a focus on service desk improvements. Candidate should have strong communication, familiarity with Windows OS and Office, and solid problem-solving skills.

On-site work with potential for future growth. Compensation is hourly in the stated range and aligns with market norms for entry-to-mid level IT support