IT Service Desk Analyst – Tier 1 (Graveyard Shift)

Spectraforce Technologies, Inc.; Sacramento (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking an IT Service Desk Analyst (Tier 1) in Sacramento, CA. The role provides frontline desktop support for Windows, Office, and corporate networks, with duties spanning incident creation, basic troubleshooting, and user communications.

After training, expect transition to a graveyard shift. The position requires at least 1 year in IT service desk roles, strong communication skills, and comfort with after-hours support.

Qualifications

• Minimum 1 year of IT service desk / help desk experience.
• Strong verbal and written communication skills.
• Ability to learn quickly and work with minimal supervision.
• Proven customer-service mindset and problem-solving abilities.

Responsibilities

• Provide Tier 1 client desktop support with basic knowledge of Windows OS, Office Suite, and networks.
• Troubleshoot desktop/mobile computing devices, connectivity, and peripheral issues.
• Diagnose and resolve issues related to applications, hardware, and software.
• Create and manage incident tickets and requests based on priority and impact.
• Communicate with users and hand off to appropriate teams as needed.
• Support after-hours and on-call coverage for urgent issues.
• Promote teamwork and knowledge transfer within IT and client teams.

Skills

Customer service

Communication skills

Analytical problem solving

Teamwork

Independent work

Education

High School diploma or equivalent

Two- to four-year college degree

Tools

Microsoft Excel

Microsoft Word

Enterprise network environments

Job description

Spectraforce Technologies, Inc. is seeking an IT Service Desk Analyst (Tier 1) in Sacramento, CA. The role provides frontline desktop support for Windows, Office, and corporate networks, with duties spanning incident creation, basic troubleshooting, and user communications.

After training, expect transition to a graveyard shift. The position requires at least 1 year in IT service desk roles, strong communication skills, and comfort with after-hours support.