Entertaining Server — Create Memorable Guest Experiences

Hard Rock Hotel & Casino Ottawa; Philadelphia (Philadelphia County); On-site; USD 17,000 - 30,000; Full time

Job summary

Hard Rock Cafe is seeking a friendly server to guide guests through their dining experience. You will take orders, run food, manage payments, and ensure guest satisfaction with expert knowledge of the menu and ongoing upselling.

Responsibilities include maintaining station cleanliness, handling IDs for age checks, and supporting opening/closing duties to ensure smooth service. A passion for hospitality and team collaboration is essential.

Qualifications

• Experience in delivering high-quality guest service.
• Ability to handle cash and payments.
• Familiarity with POS systems and sales transactions.
• Knowledge of responsible alcohol service.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Using a POS to complete sales transactions.
• Check IDs for guests under 30.
• Demonstrate responsible alcohol service.
• Demonstrate product knowledge.
• Suggestive selling to guests.
• Answer questions politely and accurately.
• Ensure guest satisfaction throughout dining experience.
• Maintain a clean, organized station and perform side duties.
• Assist with opening/closing duties and station setup.

Skills

Guest service

Cash handling

POS system

Alcohol service

Suggestive selling

Product knowledge

Tools

POS system

Job description

Hard Rock Cafe is seeking a friendly server to guide guests through their dining experience. You will take orders, run food, manage payments, and ensure guest satisfaction with expert knowledge of the menu and ongoing upselling.

Responsibilities include maintaining station cleanliness, handling IDs for age checks, and supporting opening/closing duties to ensure smooth service. A passion for hospitality and team collaboration is essential.