Guest Experience Server & Entertainment Pro

Hard Rock Cafe; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Hard Rock Cafe in Philadelphia is seeking a friendly, energetic Server to guide guests through the dining experience. You will take orders, run food, handle payments, and ensure every guest feels welcomed and valued.

You will demonstrate product knowledge, assist with alcohol service where required, maintain a clean station, support the team during peak hours, and help create memorable experiences that turn guests into raving fans.

Responsibilities

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests to create “Raving Fans.”

Job description

The Hard Rock Cafe in Philadelphia is seeking a friendly, energetic Server to guide guests through the dining experience. You will take orders, run food, handle payments, and ensure every guest feels welcomed and valued.

You will demonstrate product knowledge, assist with alcohol service where required, maintain a clean station, support the team during peak hours, and help create memorable experiences that turn guests into raving fans.