Enterprise Customer Success Lead — Satellite Broadband

SpaceX; Redmond (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

SpaceX is seeking a Starlink Enterprise Customer Success Lead to own onboarding, ongoing account management and revenue growth for a portfolio of enterprise customers, from contract signature through activation and long-term retention.

You will deliver impeccable service, build relationships to identify requirements, and champion customer feedback to influence programmatic and technical development, ensuring value across hardware and service while coordinating with cross-functional teams.

Qualifications

• Bachelor's degree in engineering or business, OR high school diploma/equivalency with 2+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Deliver impeccable customer service, build relationships to identify requirements and manage expectations
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
• Retain and grow the value of assigned accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams

Job description

SpaceX is seeking a Starlink Enterprise Customer Success Lead to own onboarding, ongoing account management and revenue growth for a portfolio of enterprise customers, from contract signature through activation and long-term retention.

You will deliver impeccable service, build relationships to identify requirements, and champion customer feedback to influence programmatic and technical development, ensuring value across hardware and service while coordinating with cross-functional teams.