Enterprise Training Leader (Remote)

Pearson; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Pearson is seeking an Enterprise Training Leader to define strategy, operating model, and delivery standards for live instructor-led training for enterprise customers. This senior role manages a global team of Training Architects, Operations Managers, and Schedulers to ensure successful training execution and measurable growth.

The leader will partner with Sales, Customer Success, Content, Delivery, Operations, and external training partners to create scalable offerings, support opportunities,

Qualifications

• Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment.
• Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance.
• Strong knowledge of instructor-led training or virtual instructor-led training operations, including solution design, instructor coordination, learner readiness, scheduling, logistics, materials, and delivery quality.
• Experience working directly with enterprise clients to understand business needs, define training requirements, align stakeholders, and deliver successful outcomes.

Responsibilities

• Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers.
• Define the enterprise training strategy, operating model, governance, tools, and processes required to scale Pearson's live training business.
• Ensure Training Architects effectively partner with clients to understand learning needs, participant profiles, timelines, content requirements, and delivery expectations.
• Oversee operational handoffs, instructor scheduling, external trainer coordination, class readiness, delivery logistics, and post-training follow-through.
• Manage team utilization, capacity planning, workload balance, staffing needs, and delivery priorities aligned to customer demand and revenue expectations.
• Review existing training offerings, identify new opportunities, and package training solutions that Sales and Customer Success can confidently position with enterprise clients.
• Equip Sales and Go-to-Market teams with training offering details, qualification guidance, positioning, delivery assumptions, and customer value messaging.
• Monitor customer satisfaction, learner feedback, instructor performance, delivery risks, operational metrics, and repeat business opportunities.
• Serve as an escalation point for strategic customer issues, delivery risks, scheduling challenges, instructor concerns, and cross-functional alignment needs.
• Use data and reporting to improve utilization, delivery quality, customer experience, revenue contribution, and scalability.
• Build repeatable playbooks, templates, dashboards, and best practices that support consistent, high-quality enterprise training delivery.

Skills

Leadership

Cross-functional coordination

Enterprise training

Stakeholder management

Executive communication

Education

Bachelor's degree or equivalent

Tools

Training platforms

Scheduling tools

CRM systems

Reporting dashboards

Job description

Pearson is seeking an Enterprise Training Leader to define strategy, operating model, and delivery standards for live instructor-led training for enterprise customers. This senior role manages a global team of Training Architects, Operations Managers, and Schedulers to ensure successful training execution and measurable growth.

The leader will partner with Sales, Customer Success, Content, Delivery, Operations, and external training partners to create scalable offerings, support opportunities,