Technology Engineer, Unified Communications

Community Health Systems; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

Community Health Systems is seeking a Technology Engineer to help design, implement, and optimize enterprise technology solutions. You will collaborate with cross-functional teams to configure components that support system performance, stability, and scalability.

The role involves troubleshooting, system upgrades, and maintaining documentation, with a focus on translating business needs into technical solutions within a healthcare IT environment. Strong Cisco telephony experience is preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or Software Engineering (or equivalent).
• 3-5 years in technology engineering, systems engineering, or enterprise IT support.

Responsibilities

• Configures and maintains enterprise technology solutions in alignment with business requirements and system standards.
• Participates in system upgrades, patches, and integrations across enterprise technology platforms.
• Troubleshoots and resolves moderate technical issues and escalates complex problems as appropriate.
• Contributes to system design activities and maintains configuration and system management documentation.
• Collaborates with business and technology stakeholders to translate functional requirements into technical solutions.
• Supports system upgrades, replacements, and maintenance activities in accordance with established change management processes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Carrier management

Ticket resolution

Call forwarding

Call path management

Enterprise telephony

Cisco Webex DI

CUCM

Cisco Unity

Scripting

System integration

Education

B.S. in IT/CS/SE

Job description

Job Summary

The Technology Engineer supports the design, implementation, and optimization of enterprise technology solutions. This role collaborates with cross-functional teams to configure and integrate technology components that support system performance, stability, and scalability. The Technology Engineer contributes to system enhancements, troubleshooting, and operational support within assigned technology domains.

Essential Functions

• Configures and maintains enterprise technology solutions in alignment with business requirements and system standards.
• Participates in system upgrades, patches, and integrations across enterprise technology platforms.
• Troubleshoots and resolves moderate technical issues and escalates complex problems as appropriate.
• Contributes to system design activities and maintains configuration and system management documentation.
• Collaborates with business and technology stakeholders to translate functional requirements into technical solutions.
• Supports system upgrades, replacements, and maintenance activities in accordance with established change management processes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Strong hands-on experience managing carrier requests, opening and resolving repair/trouble tickets, configuring call forwarding, and managing call paths, preferred.
• Proven experience maintaining and managing enterprise telephone number inventories, preferred.
• Demonstrated expertise in executing full carrier number-porting processes and navigating standard porting timelines, preferred.
• Experience or familiarity with Cisco enterprise communication systems, specifically (Preferred):
• Cisco Webex DI (Dedicated Instance)
• Cisco CUCM (Unified Communications Manager)
• Cisco Unity
• Bachelor's Degree in Information Technology, Computer Science, or Software Engineering; or the equivalent required
• 3-5 years of experience in technology engineering, systems engineering, or enterprise IT support roles required

Knowledge, Skills And Abilities

• Understanding of enterprise technology lifecycle and operational support processes.
• Ability to analyze and troubleshoot technical and system integration issues.
• Effective written and verbal communication skills for both technical and business audiences.
• Familiarity with scripting, automation tools, or configuration management practices.
• Ability to manage multiple tasks and priorities in a dynamic environment.