Enterprise Technology Metrics Lead

M&T Bank; South Dakota; On-site; USD 124,000 - 206,000; Full time

Job summary

M&T Bank is seeking a Business Systems Analyst VI to lead enterprise technology metrics, governance, and standardization across Agile, SDLC, and engineering domains. You will own the Technology Metrics Framework, define definitions, thresholds, and the systems of record, and translate leadership needs into actionable data initiatives.

You’ll develop executive-ready narratives, partner with leaders to deliver monthly and quarterly reporting, and guide adoption of standardized metrics across teams

Qualifications

• Combined minimum of 10 years’ higher education and/or operational/business analytics/systems development experience.
• Experience as a Senior Business Systems Analyst, Metrics Analyst, Reporting Analyst, Process Analyst, Governance Lead, Product Owner, or similar role.
• Deep experience defining KPIs, KRIs, scorecards, dashboards, business rules, and performance measurement frameworks.
• Strong understanding of Agile delivery, SDLC processes, engineering practices, software development metrics, and operational reporting.
• Experience developing executive reporting, governance frameworks, and organizational performance measurement strategies.
• Ability to translate complex business goals into measurable outcomes and actionable reporting requirements.
• Strong facilitation, communication, stakeholder management, and executive presentation skills.
• Experience documenting data definitions, metric standards, reporting requirements, and governance practices.

Responsibilities

• Define, document, and govern enterprise technology metrics spanning Reliability, Delivery, Productivity, Quality, Risk, Financial, Talent, Agile Operations, and SDLC performance domains.
• Establish enterprise standards for metric definitions, data ownership, business rules, thresholds, calculation methodologies, and reporting expectations.
• Serve as the business owner for Technology leadership reporting capabilities, including Tech ART Playbooks, Agile Operations dashboards, SDLC scorecards, executive routines, and performance reviews.
• Define systems of record across Jira, ServiceNow, Zephyr, GitLab, Power BI, SharePoint, Workday, Financial systems, and other enterprise platforms.
• Develop metric catalogs that document purpose, calculation logic, filters, assumptions, limitations, data lineage, intended audience, expected actions, and escalation guidance.
• Define measurement frameworks for Reliability, Stability, Change Success Rates, Incident Management, Service Levels, Delivery Predictability, Flow Metrics, Engineering Productivity, Quality, DORA Metrics, Financial Health, Workforce Health, and Agile maturity.
• Establish governance and quality controls to ensure metric consistency, comparability, and executive confidence across all technology organizations.
• Partner with leadership teams to define monthly, quarterly, and operational reporting routines that replace manual data collection with repeatable and trusted reporting processes.

Skills

KPIs & metrics

Stakeholder management

Facilitation

Data storytelling

Education

10+ years analytics/education

Tools

Power BI

Jira

ServiceNow

GitLab

SQL

Snowflake

Job description

M&T Bank is seeking a Business Systems Analyst VI to lead enterprise technology metrics, governance, and standardization across Agile, SDLC, and engineering domains. You will own the Technology Metrics Framework, define definitions, thresholds, and the systems of record, and translate leadership needs into actionable data initiatives.

You’ll develop executive-ready narratives, partner with leaders to deliver monthly and quarterly reporting, and guide adoption of standardized metrics across teams