Enterprise Technical Success Manager

Echo; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Echo in San Francisco is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor for customers, guiding adoption and maximizing value of Echo’s platform. You’ll collaborate with Sales, Product, and Engineering to solve challenges and drive customer success.

You will own relationships from onboarding through expansion, help with implementation and best practices, and translate customer feedback into actionable insights for internal teams.

Qualifications

• 3+ years in a customer-facing technical role (e.g., TAM, Solutions Engineer, Solutions Architect)
• Strong technical background with ability to understand complex environments and troubleshoot challenges
• Experience working with enterprise B2B customers
• Excellent communication skills and ability to explain complex concepts clearly
• Strong ownership mindset with a proactive, hands-on approach
• Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment
• Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage

Responsibilities

• Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
• Guide customers through implementation, integration, and best practices.
• Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
• Proactively identify risks, technical gaps, and opportunities to increase customer value.
• Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
• Build strong relationships with both technical stakeholders and key decision-makers.

Skills

Customer-facing excellence

Technical troubleshooting

Cross-functional collaboration

Enterprise B2B experience

Clear communication

Job description

Echo in San Francisco is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor for customers, guiding adoption and maximizing value of Echo’s platform. You’ll collaborate with Sales, Product, and Engineering to solve challenges and drive customer success.

You will own relationships from onboarding through expansion, help with implementation and best practices, and translate customer feedback into actionable insights for internal teams.