Technical Account Manager (US)

Echo; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Echo is seeking a Technical Account Manager to serve as a trusted advisor to enterprise customers, helping them adopt Echo’s cloud security platform.

You will work with Sales, Product, and Engineering to resolve technical challenges, guide onboarding, and drive ongoing adoption and expansion across accounts. You will own customer journeys, align product feedback with engineering priorities, and advocate for customers to ensure long-term success.

Qualifications

• 3+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Solutions Architect.
• Strong ability to troubleshoot complex environments and communicate outcomes clearly.
• Experience with enterprise B2B customers preferred.

Responsibilities

• Own the technical relationship with customers from onboarding through ongoing adoption.
• Guide customers through implementation, integration, and best practices.
• Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
• Proactively identify risks and opportunities to increase customer value.
• Build relationships with technical stakeholders and key decision-makers.
• Translate customer feedback into actionable insights.

Skills

Customer-facing

Technical expertise

Enterprise B2B

Job description

At Echo, we’re leveraging AI to build the future of cloud security from the ground up. Our innovative team is having a lot of fun building something big together, and we’re looking for people like you to join us.

As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.

Responsibilities

Own the technical relationship with customers from onboarding through ongoing adoption and expansion.

Guide customers through implementation, integration, and best practices.

Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.

Proactively identify risks, technical gaps, and opportunities to increase customer value.

Serve as the voice of the customer internally, translating feedback and needs into actionable insights.

Build strong relationships with both technical stakeholders and key decision-makers.

Requirements

3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar.

Strong technical background with the ability to understand complex environments and troubleshoot technical challenges.

Experience working with enterprise B2B customers.

Excellent communication skills and the ability to explain complex technical concepts clearly.

Strong ownership mindset with a proactive, hands-on approach.

Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment.

Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.