Enterprise Technical Customer Success Manager

Cloudinary; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Awesome technology

Top-talent peers

100% sponsored medical, dental, and視on

Job summary

Cloudinary is seeking a Technical Customer Success Manager to drive value for enterprise customers of our Image, Video, and DAM platform. You will act as the primary technical contact, guiding adoption and renewals while collaborating with Sales, Support, Professional Services, Product and R&D teams.

The role emphasizes building trusted relationships with developers and business stakeholders, delivering regular reviews, and coordinating with cross-functional teams to ensure successful outcomes

Qualifications

• 3+ years in Customer Success or Technical Customer Success within a SaaS environment.
• Experience managing large enterprise customer relationships and supporting renewals.
• Technical aptitude with SaaS platforms, APIs, web technologies or cloud-based apps.
• Experience collaborating with developers, architects or engineering teams.
• Ability to analyze customer data and health metrics to drive adoption.
• Strong communication and relationship-management skills.

Responsibilities

• Manage a portfolio of enterprise customers post-sale.
• Serve as the primary technical contact, building trust with customer stakeholders.
• Guide customers on best practices for Cloudinary solutions.
• Lead business reviews, adoption planning and technical guidance sessions.
• Monitor usage, health metrics and identify risks/opportunities.
• Develop customer success plans to boost adoption and renewals.
• Identify growth opportunities and support expansion conversations.
• Escalate issues and coordinate with internal teams for resolution.
• Capture feedback and share insights with Product and Engineering.
• Maintain accurate CRM data and success plans.

Skills

Customer success

SaaS

Enterprise relationships

Renewals

Technical aptitude

Stakeholder management

Health metrics

CRM

Tools

CRM platforms

APIs

Job description

Cloudinary is seeking a Technical Customer Success Manager to drive value for enterprise customers of our Image, Video, and DAM platform. You will act as the primary technical contact, guiding adoption and renewals while collaborating with Sales, Support, Professional Services, Product and R&D teams.

The role emphasizes building trusted relationships with developers and business stakeholders, delivering regular reviews, and coordinating with cross-functional teams to ensure successful outcomes