Enterprise CSM: AI-Powered DAM & Growth

Bynder; San Carlos (CA); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

401(k) match up to 6%

Company-paid medical, dental, vision,

Unlimited vacation

Career growth opportunities

Referral bonus programs

Collaborative culture

Job summary

Bynder is seeking an experienced Enterprise Customer Success Manager to oversee high-value SaaS accounts and drive retention, expansion, and value realization for leading brands. You will align strategic objectives with Bynder’s AI-enabled DAM platform, coordinating with cross-functional teams and partners.

Ideal candidates have 7+ years in customer success with enterprise SaaS, strong storytelling, and a proven renewal/expansion track record.

Qualifications

• 7+ years of experience in customer success, account management, or a sales-related field.
• 5+ years in enterprise SaaS within the DAM or MarTech industry.
• Strong business acumen and commercial skills for value realization.
• Proven experience managing high-value deployments and executive relationships.
• Strong customer storytelling to demonstrate value at executive level.
• Experience managing end-to-end renewal cycles.
• Ability to communicate value across organizational levels.
• Proven ability to build expansion pipelines and collaborate with partners.
• Excellent communication, collaboration, and critical thinking.
• Data-driven with familiarity of AI tools and tech integrations.
• Time management and ability to juggle multiple projects.
• CRM experience (Salesforce) and catalysts as a plus.

Responsibilities

• Serve as trusted advisor to Bynder customers, aligning business objectives with DAM deployment.
• Drive measurable ROI and value realization for enterprise clients.
• Increase adoption and integration of Bynder solutions with client systems.
• Own strategic success plans and renewal cycle end-to-end.
• Collaborate on account strategy with Strategic Account Managers and partners.
• Conduct account profiling, discovery, and business reviews to identify needs.
• Map and engage stakeholders across the organization to accelerate adoption.
• Keep clients informed about Bynder innovations and platform value.
• Represent customer feedback to inform product roadmap.

Tools

Salesforce

Catalyst

Job description

Bynder is seeking an experienced Enterprise Customer Success Manager to oversee high-value SaaS accounts and drive retention, expansion, and value realization for leading brands. You will align strategic objectives with Bynder’s AI-enabled DAM platform, coordinating with cross-functional teams and partners.

Ideal candidates have 7+ years in customer success with enterprise SaaS, strong storytelling, and a proven renewal/expansion track record.