Enterprise Technical Account Manager – Growth & Success

Commerce.com; Austin (TX); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Commerce is seeking a Technical Account Manager to guide enterprise and mid-market customers in optimizing their Commerce platform and integrations. You will read and interpret JavaScript, HTML, and CSS, troubleshoot APIs, and collaborate with Product and Engineering to shape the roadmap for customer success.

You will build and maintain run books, provide configuration support, and lead reviews focusing on growth metrics, while driving retention and revenue across a hybrid Austin work model.

Qualifications

• 1.5+ years of experience managing the technical aspects of an enterprise or mid-market portfolio, or direct client consulting within a fast-paced SaaS or eCommerce environment.
• Experience reading and interpreting JavaScript, HTML, and CSS; comfort with API logic (REST and GraphQL) and integration architecture.
• Hands-on experience troubleshooting APIs, GraphQL queries, and middleware integrations in a client-facing context.
• Strong understanding of eCommerce website optimization and technical best practices.
• Familiarity with foundational eCommerce marketing channels (SEO, email, paid search) and how they interact with platform configuration.

Responsibilities

• Support and grow a book of business, including enterprise and high-growth accounts, providing proactive, strategic, and operational technical guidance and consultation.
• Drive stability and growth within your book of business that increases your customer's revenue, drives customer retention, and improves NPS.
• Be a technical resource that helps maintain and optimise your customer's technical ecosystem.
• Collaborate with Product and Engineering teams to understand, influence, and prioritise new features and the Commerce Roadmap ensuring customer success.
• Develop and maintain Technical Account-level Run Books documenting customer architecture and integrations.
• Provide platform configuration support and conduct service reviews focused on growth measures to mitigate incidents.

Skills

Enterprise account management

API integration

REST/GraphQL

eCommerce optimization

Tools

JavaScript

HTML

CSS

REST

GraphQL

Job description

Commerce is seeking a Technical Account Manager to guide enterprise and mid-market customers in optimizing their Commerce platform and integrations. You will read and interpret JavaScript, HTML, and CSS, troubleshoot APIs, and collaborate with Product and Engineering to shape the roadmap for customer success.

You will build and maintain run books, provide configuration support, and lead reviews focusing on growth metrics, while driving retention and revenue across a hybrid Austin work model.