Enterprise Technical Account Manager — Hybrid (SF)

Airwallex; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A global payments platform in San Francisco is seeking a Technical Account Manager to support and advise enterprise clients on their integration and use of payment solutions. In this role, you will serve as the main technical contact, building trusted relationships and ensuring optimal adoption of products. The ideal candidate will have a strong STEM background and at least 5 years of experience in technical support or account management. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• 5+ years of experience in a technical role.
• Ability to manage multiple priorities in an entrepreneurial environment.
• Proficient in oral and written communication.

Responsibilities

• Be the primary technical owner for strategic enterprise clients.
• Deliver elevated technical support and services to clients.
• Build trusted relationships by becoming a subject matter expert.

Skills

Technical advisory

Customer relationship management

Problem-solving

API integration

Analytical skills

Education

Bachelor's degree in a STEM discipline

Job description

A global payments platform in San Francisco is seeking a Technical Account Manager to support and advise enterprise clients on their integration and use of payment solutions. In this role, you will serve as the main technical contact, building trusted relationships and ensuring optimal adoption of products. The ideal candidate will have a strong STEM background and at least 5 years of experience in technical support or account management. This role offers a dynamic work environment and opportunities for growth.