Remote Technical Account Manager for Corporate Impact

Jobgether; United States; Remote; USD 61,000 - 78,000; Full time

Benefits offered by this job

Comprehensive healthcare

Remote-first environment

401(k) with employer matching

Paid time off

Parental leave

Wellness programs

Tuition reimbursement

Giving and community engagement

Pet insurance and legal protections

Meaningful work

Job summary

Partner Company is seeking a Technical Account Manager, Corporate Impact to serve as the trusted technical partner for enterprise clients leveraging payment disbursement services. You will guide testing, integration, and go-live while ensuring reliable ongoing operations.

You will lead escalations, coordinate with Payments, Compliance, Engineering, and Customer Success, and translate payment events into actionable steps for clients.

Qualifications

• At least five years of experience in technical account management, technical support escalation, solutions engineering, or a similar customer-facing technical role.
• Experience serving as an escalation point for high-severity technical issues, coordinating cross-functional teams, and managing incidents through resolution.
• Knowledge of electronic payment systems and banking operations, including ACH processing, payment returns, and reconciliation.
• Experience with APIs and event-driven integrations, and analyzing data exchanges across integration workflows.
• Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to technical teams and executives.
• Remote-first work in the United States and ability to manage multiple enterprise accounts.

Responsibilities

• Serve as the primary technical contact for assigned enterprise accounts, managing support requests, case intake, follow-ups, and client communications through resolution.
• Lead escalations involving payment-blocking incidents and other high-impact technical issues, coordinating with Payments, Compliance, Engineering, and relevant specialist teams to ensure timely resolution.
• Translate payment events, status updates, failed or returned transactions, and data errors into clear explanations and actionable next steps for clients.
• Gather, document, and communicate detailed technical information from client reports to help internal teams investigate and resolve underlying issues effectively.
• Support clients throughout integration testing, technical validation, sign-off, and go-live, helping ensure successful implementation and operational readiness.
• Maintain account health through regular service reviews, monthly service-level reporting, and technical contributions to executive business reviews in collaboration with Customer Success Managers.
• Monitor recurring incidents, identify opportunities for service improvement, and develop runbooks, issue-tracking processes, and post-incident reviews to reduce repeat failures.
• Follow established operational procedures, training requirements, and controls defined by banking partners and compliance teams.
• Build strong relationships with enterprise stakeholders by providing consistent updates, managing expectations, and maintaining clear communication during sensitive payment-related incidents.
• Contribute to the development of support processes and operational playbooks for an emerging business area, helping establish scalable practices and improve service delivery.

Skills

Technical account management

Escalation management

Cross-functional collaboration

APIs

Electronic payments

Communication skills

Documentation

Customer focus

Tools

Case management platforms

Issue-tracking systems

Work management tools

Job description

Partner Company is seeking a Technical Account Manager, Corporate Impact to serve as the trusted technical partner for enterprise clients leveraging payment disbursement services. You will guide testing, integration, and go-live while ensuring reliable ongoing operations.

You will lead escalations, coordinate with Payments, Compliance, Engineering, and Customer Success, and translate payment events into actionable steps for clients.