Enterprise Technical Account Manager — Onboarding & Success

Convertr Media Limited; Colorado; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

25 days holiday + birthday day

Career development opportunities

Employee Assistance Programme

Flexible remote working

Team socials and events

Remote working kit

Healthcare & 401k

Health benefits package including One医

Life insurance, HSA and FSA

Job summary

Convertr is seeking a Technical Account Manager to join our Customer Success team. You will act as a product expert, partnering with Support, Services, Sales, and Engineering to ensure customers realise value from our platform.

You will onboard, train and guide customers, escalate complex issues with confidence, and collaborate on bespoke workflows. This role requires strong communication, problem solving and a proactive mindset in a fast-paced environment.

Qualifications

• 3+ years of experience in Technical Account Management or Customer Success in a fast-paced environment.
• Knowledge of API documentation and usage.
• Experience with CRM platforms like Salesforce, Marketo, and HubSpot.
• Experience with customer service software (Zendesk or similar).

Responsibilities

• Onboarding and Training: You will be at the forefront of our customer onboarding experience, providing insights and guidance on best practices as well as assisting with training and development of both new and existing customers.
• Incident Escalation: You will work alongside our Support and Engineering teams as second-line support, using your deep understanding of our products and features to provide effective solutions.
• Technical POC: Helping build new workflows and working directly with customers to understand use cases and leverage our platform for bespoke, automated workflows.
• Services and QA: As part of the Services team, you will be responsible for overseeing and managing customer portfolios, including optimisation and QA of platform activity.

Skills

3+ years of experience in Technical |

API documentation knowledge

SQL basics

Education

Bachelor's degree preferred

Tools

Salesforce

Marketo

HubSpot

Zendesk

Job description

Convertr is seeking a Technical Account Manager to join our Customer Success team. You will act as a product expert, partnering with Support, Services, Sales, and Engineering to ensure customers realise value from our platform.

You will onboard, train and guide customers, escalate complex issues with confidence, and collaborate on bespoke workflows. This role requires strong communication, problem solving and a proactive mindset in a fast-paced environment.