Enterprise Technical Account Manager - Drive Adoption

Rozgoo; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to serve as the bridge between our team and Fortune 5000 customers. You will own the entire customer journey from kickoff through onboarding to ongoing success and adoption of the Hightouch platform.

You'll translate complex customer needs into practical solutions, partnering with Product, Engineering, and Sales to maximize value and drive long-term partnerships. A strong technical fluency and customer focus are essential.

Qualifications

• Experience in customer success or TAM role preferred.
• Ability to translate customer needs into product improvements.
• Strong communication and cross-functional collaboration.

Responsibilities

• Retain and expand our Enterprise customers on the account.
• Partner with Sales to strategize and increase adoption at scale.
• Deliver timely onboarding and ensure customers see full value of the platform.

Skills

Customer success

Technical acumen

Project management

Tools

CRM tools

Salesforce

Job description

Hightouch is seeking a Technical Account Manager to serve as the bridge between our team and Fortune 5000 customers. You will own the entire customer journey from kickoff through onboarding to ongoing success and adoption of the Hightouch platform.

You'll translate complex customer needs into practical solutions, partnering with Product, Engineering, and Sales to maximize value and drive long-term partnerships. A strong technical fluency and customer focus are essential.