Enterprise Technical Account Manager - Building Analytics

Clockworks Analytics; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Clockworks Analytics seeks a Technical Account Manager to manage enterprise client success, drive adoption of the Clockworks platform, and report on impact metrics. You will coordinate internal resources, support onboarding to implementation, and help identify expansion opportunities with a focus on energy, maintenance, and occupant comfort goals.

The role requires deep FDD knowledge, strong communication across organizational levels, and comfort using AI tools to enhance client interactions and

Qualifications

• 5+ years of experience in Customer Success or Technical Account Management with enterprise clients
• Experience with facilities management, HVAC, mechanical, or controls services
• Experience discussing budgeting, contract pricing, and payment terms
• Demonstrated use of AI tools (e.g., Copilot, Claude, ChatGPT) to improve productivity and workflows
• Strong troubleshooting skills and ability to operate with ambiguity
• Effective communicator across all levels, from technicians to C-suite
• Hands-on expertise in Fault Detection and Diagnostics (FDD) system implementation
• Self-motivated, collaborative, and eager to learn and grow within a fast-paced environment

Responsibilities

• Develop and maintain executive relationships with key accounts and coordinate internal resources
• Own renewals and expansions across all accounts
• Establish workflows to act on Clockworks findings
• Lead Quarterly Impact Review process across all accounts
• Leverage AI tools to streamline daily operations, contract management, and reporting workflows
• Integrate AI-assisted insights into client interactions to accelerate value
• Document customer stories for case studies and marketing use
• Advocate as the Voice of the Customer within Clockworks

Skills

Customer Success

Technical Account Management

AI tools usage

Communication

FDD implementation

Education

B.S. in Engineering

Tools

Microsoft Copilot

Claude

ChatGPT

Job description

Clockworks Analytics seeks a Technical Account Manager to manage enterprise client success, drive adoption of the Clockworks platform, and report on impact metrics. You will coordinate internal resources, support onboarding to implementation, and help identify expansion opportunities with a focus on energy, maintenance, and occupant comfort goals.

The role requires deep FDD knowledge, strong communication across organizational levels, and comfort using AI tools to enhance client interactions and