Enterprise Technical Account Lead & Program Manager

Thrive; United States; Hybrid; USD 95,000 - 140,000; Full time

Job summary

Thrive seeks an experienced Enterprise Technical Account Manager to serve as the primary customer contact and liaison for enterprise clients. The role focuses on coordinating with Thrive teams to define and drive priority initiatives and to align Thrive Platform solutions with client goals.

The ideal candidate has 2+ years in account or project management in a client-facing role, with strong communication, organizational, and strategic planning abilities.

Qualifications

• College degree or equivalent military experience.
• 2+ years in account or project management in a client-facing role.
• Goal-driven mindset.
• Solution sales & technology aptitude.
• Excellent grammar, written and oral communication skills.
• Strong organizational skills.
• Ability to develop a professional rapport and maintain influence over the phone and in person.

Responsibilities

• Primary customer point of contact and tactical liaison.
• Coordinate communications and alignment with Thrive teams and client stakeholders.
• Provide recurring account reviews and track milestones to a common vision.
• Define program charter, roles, tasks, milestones, budgets, and success measures.
• Assist with Thrive Platform solutions aligned to customer goals and technology directions.
• Communicate program status, risks, and mitigations to stakeholders.
• Understand customer workflows and how users interact with technology.

Skills

Account management

Project management

Strategic planning

Communication

Client relationship

Education

College degree

Job description

Thrive seeks an experienced Enterprise Technical Account Manager to serve as the primary customer contact and liaison for enterprise clients. The role focuses on coordinating with Thrive teams to define and drive priority initiatives and to align Thrive Platform solutions with client goals.

The ideal candidate has 2+ years in account or project management in a client-facing role, with strong communication, organizational, and strategic planning abilities.