Enterprise Technical Account Lead

FreedomPay; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The TAM owns end-to-end account success, acting as both a technical advisor and delivery lead, coordinating with Product, Engineering, Integrations, QA, and Support

Qualifications

• 5+ years in a client-facing technical role in SaaS or payments.
• Strong project and stakeholder management across multiple high-touch accounts.
• Experience with API-based products and enterprise integrations.
• Excellent written and verbal communication with technical and non-technical audiences.
• Proficient in Agile methodologies and tools.
• Hands-on experience with project documentation, sprint planning, cross-functional coordination.
• Bachelor's degree in CS/Engineering/MIS or related field; PMP or Scrum Master preferred.
• Willingness to travel 15-20% within the U.S.

Responsibilities

• Own the full lifecycle of assigned enterprise accounts as primary technical and strategic contact.
• Act as program manager and internal quarterback for cross-functional teams.
• Lead delivery of complex software implementations on time, within scope, and budget.
• Translate client needs into actionable internal workstreams with priorities.
• Conduct client meetings to review delivery progress and usage trends.
• Manage project documentation including requirements and release notes.
• Track milestones, budgets, and invoicing and ensure accuracy.
• Coordinate with vendors and client-side managers to align timelines.
• Inform roadmap decisions and advocate for client priorities.
• Escalate issues with urgency to maintain satisfaction and retention.
• Develop repeatable TAM processes, playbooks, and documentation.

Skills

Client-facing technical role

Project management

API integrations

Agile methodologies

Communication skills

Cross-functional coordination

Travel willingness

Education

Bachelor's degree in Computer Science, Engineering, MIS, or related field

Certifications (PMP, Scrum Master) preferred

Tools

Jira

DevOps

MS Project

Job description

FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The TAM owns end-to-end account success, acting as both a technical advisor and delivery lead, coordinating with Product, Engineering, Integrations, QA, and Support