Technical Account Manager

FreedomPay; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The TAM owns end-to-end account success, acting as both a technical advisor and delivery lead, coordinating with Product, Engineering, Integrations, QA, and Support

Qualifications

• 5+ years in a client-facing technical role in SaaS or payments.
• Strong project and stakeholder management across multiple high-touch accounts.
• Experience with API-based products and enterprise integrations.
• Excellent written and verbal communication with technical and non-technical audiences.
• Proficient in Agile methodologies and tools.
• Hands-on experience with project documentation, sprint planning, cross-functional coordination.
• Bachelor's degree in CS/Engineering/MIS or related field; PMP or Scrum Master preferred.
• Willingness to travel 15-20% within the U.S.

Responsibilities

• Own the full lifecycle of assigned enterprise accounts as primary technical and strategic contact.
• Act as program manager and internal quarterback for cross-functional teams.
• Lead delivery of complex software implementations on time, within scope, and budget.
• Translate client needs into actionable internal workstreams with priorities.
• Conduct client meetings to review delivery progress and usage trends.
• Manage project documentation including requirements and release notes.
• Track milestones, budgets, and invoicing and ensure accuracy.
• Coordinate with vendors and client-side managers to align timelines.
• Inform roadmap decisions and advocate for client priorities.
• Escalate issues with urgency to maintain satisfaction and retention.
• Develop repeatable TAM processes, playbooks, and documentation.

Skills

Client-facing technical role

Project management

API integrations

Agile methodologies

Communication skills

Cross-functional coordination

Travel willingness

Education

Bachelor's degree in Computer Science, Engineering, MIS, or related field

Certifications (PMP, Scrum Master) preferred

Tools

Jira

DevOps

MS Project

Job description

FreedomPay is seeking a solution-oriented
Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, and is energized by solving problems across cross-functional teams. You'll own the end-to-end success of assigned accounts, acting as both a technical advisor and delivery lead.

Primary Responsibilities:

• Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
• Act as a program manager and internal quarterback- driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
• Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget.
• Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables.
• Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization.
• Manage project documentation including requirements, design specs, release notes, and training materials.
• Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing.
• Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
• Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities.
• Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention.
• Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation.

What We're Looking For:

• 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment.
• Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously.
• Experience with API-based products, system integrations, and enterprise platform configurations.
• Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
• Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
• Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
• Bachelor's degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
• Willingness to travel up to 15-20% within the U.S.