Enterprise Tech Support Advocate for EMEA

Namely; Mountain View (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Namely is seeking a Dedicated Support Advocate to serve high-value enterprise clients with proactive, world-class support. You will bridge complex technical details with business needs and maintain close client relationships across the global organization.

You will own designated accounts, analyze system health, resolve escalations, and translate technicalities into executive-ready updates. Strong communication and problem-solving are essential to succeed.

Qualifications

• 3–5 years in Enterprise Technical Support, Technical Account Management, SaaS Customer Success, or Systems Consulting.
• Strong written and verbal communication with executives and admins.
• Knowledge Management mindset; experience with knowledge base creation and KCS.

Responsibilities

• Act as the primary technical advocate for designated enterprise accounts, managing health, visibility, and escalations.
• Provide high-touch written and verbal support with executive-ready communication for business leaders.
• Analyze impact of major product releases and guide platform optimization with client administrators and leadership.

Skills

Enterprise SaaS experience

Strong communication

APIs troubleshooting

Knowledge management

Job description

Namely is seeking a Dedicated Support Advocate to serve high-value enterprise clients with proactive, world-class support. You will bridge complex technical details with business needs and maintain close client relationships across the global organization.

You will own designated accounts, analyze system health, resolve escalations, and translate technicalities into executive-ready updates. Strong communication and problem-solving are essential to succeed.