Enterprise Client Advisory Account Associate

Go.AI; Chicago (IL); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Go.AI in Chicago offers a full-time hybrid or remote Enterprise Client Advisory Account Associate role, serving as the day-to-day partner for enterprise accounts with complex, regulated environments.

You will own onboarding across departments, map data sources, and coordinate with IT, security, and governance teams to ensure production readiness and adoption. You’ll build executive-level training and lead quarterly business reviews with stakeholders.

Qualifications

• 4+ years in client services, consulting, account management, or implementation for enterprise or regulated clients.
• Track record managing complex, multi-stakeholder engagements through to delivery.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong written and verbal communication, including executive-facing communication.
• Willingness to travel to client sites as needed.

Responsibilities

• Serve as the primary contact for a small number of enterprise accounts.
• Develop deep working knowledge of each client's business, regulatory environment, and systems.
• Partner to identify AI use cases, document requirements, and map data sources.
• Lead onboarding across departments and coordinate rollout with competing priorities.
• Manage deployment timelines and production readiness with client IT and security teams.
• Build and deliver role-specific training for varied audiences.
• Track adoption, run structured feedback cycles, and translate input into product requests.
• Triage and elevate technical issues and own resolution through closure.
• Prepare and lead recurring business reviews with stakeholders.

Skills

Client relationship

Cross-functional

Executive communication

Education

Bachelor's degree in business, information systems, sciences, or a related field

Job description

This is a full-time hybrid or remote role for an Enterprise Client Advisory Account Associate. In this role, you'll serve as the dedicated day-to-day partner for a small number of large enterprise accounts, owning the relationship from onboarding through steady-state operations. These are complex, high-touch engagements — multiple business units, layered approval structures, and regulated environments where precision matters.

Responsibilities include:

• Serve as the primary point of contact for a small number of enterprise accounts, building trusted relationships across executive sponsors, business owners, compliance stakeholders, and end users
• Develop deep working knowledge of each client's business, regulatory environment, and internal systems landscape
• Partner with client stakeholders to identify pain points, define AI use cases, document requirements, and map data sources for integration
• Lead onboarding across multiple departments and user groups, sequencing rollout to account for competing priorities and internal dependencies
• Manage deployment timelines and production readiness activities, coordinating across client IT, security, and infrastructure teams
• Build and deliver role-specific training for varied audiences, from analysts to executives
• Track adoption and usage patterns; run structured feedback cycles and translate client input into prioritized product requests
• Triage and elevate technical issues, maintaining ownership of resolution through closure
• Prepare and lead recurring business reviews covering progress against milestones, open risks, and expansion opportunities
• Maintain account documentation including stakeholder maps, deployment status, and issue logs

Qualifications

• Bachelor's degree in business, information systems, sciences, or a related field
• 4+ years in client services, consulting, account management, or implementation, including direct experience supporting enterprise or highly regulated clients
• Track record managing complex, multi-stakeholder engagements through to delivery
• Comfort navigating client organizations with layered decision-making and formal governance processes
• Ability to explain technical concepts clearly to non-technical audiences
• Strong written and verbal communication, including executive-facing communication
• Action-oriented with strong judgment, follow-through, and comfort operating with ambiguity
• Detail-oriented, quick learner, and coachable
• Strong emotional intelligence and ability to manage difficult conversations with poise
• Willingness to travel to client sites as needed

Preferred

• Experience in banking, healthcare, insurance, or another regulated industry
• Familiarity with enterprise software deployment, integrations, or IT environments
• Exposure to AI/ML products or compliance technology