Customer Success Engineer EMEA

jetbrains; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible work location

Remote work up to 30 days abroad

Medical insurance allowance

Learning and development support

Relocation assistance

Job summary

JetBrains in the United States seeks a customer-facing technical professional to help enterprise software teams adopt and derive value from a broad portfolio of developer tooling. You will partner with sales and engineering to build deep technical relationships with strategic accounts and nurture long-term partnerships across the region.

You will drive architecture guidance, oversee technical relationships, and advocate for customers inside JetBrains, shaping product direction and expansion

Qualifications

• Proven background in technical consulting or other customer-facing technical roles.
• Broad hands-on experience in software development, QA, IT, DevOps, ML or related disciplines.
• Practical knowledge of AI and large language models applied to software development.
• Strong written and verbal communication in English plus local office language with confident presentation skills.
• Ability to translate technical concepts for varied audiences and navigate dynamic environments.
• Willingness to travel roughly 25% of the time.

Responsibilities

• Partner with account executives to drive adoption of the product suite, including architecture guidance and whiteboarding sessions.
• Manage the technical relationship for a portfolio of accounts, co-authoring and executing account strategies with the broader account team.
• Serve as the customer advocate inside the organization, representing feedback to support, product engineering, and other internal teams.
• Recommend product enhancements and help product teams evaluate new ideas with the customer portfolio.
• Act as a trusted technical advisor, staying current on industry trends and shaping account plans for expansion.

Skills

Technical consulting

Customer-facing role

Software development

Job description

Role overview

This is a customer-facing technical role focused on helping enterprise software development teams adopt and get value from a portfolio of developer tooling products. The position partners closely with sales and engineering to build deep technical relationships with strategic accounts and grow long-term partnerships across the EMEA region.

Responsibilities

• Partner with account executives to drive adoption of the product suite, including architecture guidance, whiteboarding sessions, and help overcoming technical and cultural barriers.
• Manage the technical relationship for a portfolio of accounts, co-authoring and executing account strategies with the broader account team.
• Serve as the customer advocate inside the organization, representing account feedback to support, product engineering, and other internal teams.
• Recommend product enhancements and help product teams evaluate new ideas with the customer portfolio.
• Act as a trusted technical advisor, staying current on industry trends and shaping short- and long-term account plans that support expansion.

Requirements

• Proven background in technical consulting, technical customer success, or another customer-facing technical role.
• Broad hands-on experience in software development, QA, IT, DevOps, ML, or related disciplines, ideally across multiple fields.
• Practical knowledge of AI and large language models applied to software development.
• Strong written and verbal communication in English plus the local language of the office, with confident presentation skills.
• Ability to translate technical concepts for audiences of varied backgrounds and to navigate fast-paced, dynamic environments.
• Collaborative mindset, self-direction, resourcefulness, and willingness to travel roughly 25% of the time.

Nice to have

• Experience working with or inside large software development organizations.

Benefits and work setup

• Flexible work location, with the option to work from home or the office and spend up to 30 days per year working remotely from abroad.
• Competitive base salary, additional time off, and a medical insurance allowance for peace of mind.
• Learning and development support, including conferences, courses, and language classes.
• Relocation assistance, lunch or a meal allowance on workdays, mental health support, and a sports or gym benefit.

Inclusive, equal-opportunity workplace with internal events and team gatherings.

Some benefits may vary by location.