Enterprise Technical Advisor - CRM & Platform Optimization

Creatio; Boston (MA); Remote; USD 48,000 - 71,000; Full time

Job summary

Creatio is seeking a Technical Advisor to join our Global Customer Support Division. You will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region.

You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration.

Qualifications

• Minimum 4+ years in enterprise technical support or TAM/TA roles.
• Experience with Creatio or similar low-code CRM/SaaS.
• Strong API, integration, and SQL skills.
• Experience with cloud infra and performance tuning.
• Excellent English and stakeholder communication.

Responsibilities

• Own technical accounts for enterprise clients.
• Coordinate escalations and SLA compliance.
• Monitor system health and identify risks.
• Advise on platform best practices and optimization.
• Participate in QBRs and provide customer insights.

Skills

4+ years experience

Creatio platform

APIs

Integrations

SQL

Cloud infra

Grafana

Zabbix

English fluency

Enterprise relationships

Technical workshops

Troubleshooting

Preventive support

Stakeholder comms

DevOps CI/CD

Self-service enablement

Tools

Grafana

Zabbix

IIS

Redis

SQL Server

Job description

Creatio is seeking a Technical Advisor to join our Global Customer Support Division. You will support enterprise customers in the successful operation, optimization, and strategic use of the Creatio platform with a focus on the MEA/America/Europe region.

You will act as the primary technical point of contact, developing a deep understanding of each customer’s architecture, business objectives, and system configuration.