Enterprise Tech Account Manager: Customer Success

Hightouch; United States; Remote; USD 132,000 - 250,000; Full time

Benefits offered by this job

Equity compensation (ISO options)

Extended exercise window

Job summary

Hightouch is seeking a Technical Account Manager to bridge the gap between our Enterprise customers and the Hightouch platform. You will oversee the full customer journey from kickoff and onboarding to ongoing success and adoption, acting as a product expert to ensure customers extract maximum value.

You will translate complex technical needs into practical solutions, drive adoption, and collaborate with Sales, Support, and Engineering to push our product forward for Fortune 5000 clients.

Qualifications

• 5–10 years in a client-facing or technology-focused role with business and technical acumen.
• Excellent project management and communication skills.
• Ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools).
• Strong troubleshooting and a continuous desire to improve technical skills.

Responsibilities

• Retain and expand our largest Enterprise customers as a key CS team member.
• Collaborate with Sales to boost adoption of Hightouch in large organizations.
• Deliver organized onboarding for customers with strong project management and show value in our products.
• Provide proactive technical guidance across all products to customers.
• Coordinate with Support, Engineering, and other teams to address escalations and surface enhancement opportunities.

Skills

Client facing

Project management

Communication

Problem solving

Empathy

Cross-functional collaboration

Learn quickly

Tools

SQL

APIs

Databases

Reporting tools

Job description

Hightouch is seeking a Technical Account Manager to bridge the gap between our Enterprise customers and the Hightouch platform. You will oversee the full customer journey from kickoff and onboarding to ongoing success and adoption, acting as a product expert to ensure customers extract maximum value.

You will translate complex technical needs into practical solutions, drive adoption, and collaborate with Sales, Support, and Engineering to push our product forward for Fortune 5000 clients.