Technical Account Manager, Enterprise (East)

Hightouch; United States; On-site; USD 132,000 - 250,000; Full time

Benefits offered by this job

Equity compensation (ISO options)

Extended exercise window

Job summary

Hightouch is seeking a Technical Account Manager to bridge the gap between our Enterprise customers and the Hightouch platform. You will oversee the full customer journey from kickoff and onboarding to ongoing success and adoption, acting as a product expert to ensure customers extract maximum value.

You will translate complex technical needs into practical solutions, drive adoption, and collaborate with Sales, Support, and Engineering to push our product forward for Fortune 5000 clients.

Qualifications

• 5–10 years in a client-facing or technology-focused role with business and technical acumen.
• Excellent project management and communication skills.
• Ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools).
• Strong troubleshooting and a continuous desire to improve technical skills.

Responsibilities

• Retain and expand our largest Enterprise customers as a key CS team member.
• Collaborate with Sales to boost adoption of Hightouch in large organizations.
• Deliver organized onboarding for customers with strong project management and show value in our products.
• Provide proactive technical guidance across all products to customers.
• Coordinate with Support, Engineering, and other teams to address escalations and surface enhancement opportunities.

Skills

Client facing

Project management

Communication

Problem solving

Empathy

Cross-functional collaboration

Learn quickly

Tools

SQL

APIs

Databases

Reporting tools

Job description

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn’t previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Compensation Details

On-Target Earnings Range: $165,000- $250,000 annually
Base Salary: $132,000-200,000 annually

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)