Americas Enterprise Tech Account Manager – API Integrations

Talon.One; United States; On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Learning budget and LinkedIn Learning

401(k) plan with match

Medical, dental, & life insurance

Flexible PTO

Mental health support with Nilo.health

Job summary

Talon.One is seeking an Enterprise Technical Account Manager to own the technical integration of our API-first promotion engine for enterprise clients across the Americas. You will collaborate with Engineering and Customer Success to ensure seamless integration, monitor API usage, and manage escalations.

This strategic role focuses on retention, growth, and delivering consistent value. Located within commuting distance of US hubs, you will design onboarding and explore new partnerships to expand

Qualifications

• 4+ years in a Technical Account Manager, Integrations Consultant, or similar technical client-facing role.
• Experience owning API integrations end-to-end for enterprise accounts.
• Proven ability to manage enterprise accounts with complex stakeholders.
• Hands-on experience with SaaS products.
• Strong problem-solving in troubleshooting environments.
• Excellent written communication for technical and non-technical audiences.
• Calm, patient, and professional under high-stakes customer relationships.
• Analytical mindset with data-driven decision making.

Responsibilities

• Own the end-to-end technical integration of our API-driven platform into each client's ecosystem.
• Troubleshoot recurring technical issues and drive escalations to resolution.
• Manage a portfolio of enterprise accounts, tracking API usage to protect retention and growth.
• Partner with Customer Success and Engineering to deliver a strong client experience.
• Design and continuously improve customer onboarding processes.
• Identify new technology partnerships and integration opportunities to expand our ecosystem.
• Guide customers through expectation-setting conversations that build long-term trust.
• Support escalated tickets alongside the broader support team.

Skills

Enterprise TAM

API integrations

Stakeholder management

SaaS experience

Problem-solving

Clear communication

Data-driven

Job description

Talon.One is seeking an Enterprise Technical Account Manager to own the technical integration of our API-first promotion engine for enterprise clients across the Americas. You will collaborate with Engineering and Customer Success to ensure seamless integration, monitor API usage, and manage escalations.

This strategic role focuses on retention, growth, and delivering consistent value. Located within commuting distance of US hubs, you will design onboarding and explore new partnerships to expand