Enterprise TAM for AI Platform - SQL-Driven & Growth-Ready

Jenn Nguyen and Friends; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Platinum-level medical, dental, and vision insurance

Unlimited PTO

401(k) plan

Free lunch and dinner in-office

Job summary

Jenn Nguyen and Friends in San Francisco is looking for a Technical Account Manager for their AI platform. The role involves working directly with enterprise customers to solve AI and data challenges, analyzing customer data, and driving platform optimization.

The ideal candidate will have over 3 years in a technical customer success role, solid SQL proficiency, and a background in B2B SaaS. Attractive benefits include competitive salary and unlimited PTO.

Qualifications

• 3+ years in a Technical Account Manager or Solutions Engineer role within B2B SaaS.
• Strong enterprise customer experience.
• Solid SQL proficiency is highly preferred.
• Comfort operating in a fast-paced startup environment.
• Ability to translate technical concepts to various stakeholders.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers post-deployment.
• Drive technical adoption and optimization of the platform.
• Analyze customer data to measure performance and impact.
• Diagnose and resolve complex post-integration technical issues.
• Build scalable documentation and best-practice guides.

Skills

Technical Account Management

SQL proficiency

Problem-solving skills

Customer relationship management

Education

Bachelor's degree in Computer Science or related field

Job description

Jenn Nguyen and Friends in San Francisco is looking for a Technical Account Manager for their AI platform. The role involves working directly with enterprise customers to solve AI and data challenges, analyzing customer data, and driving platform optimization.

The ideal candidate will have over 3 years in a technical customer success role, solid SQL proficiency, and a background in B2B SaaS. Attractive benefits include competitive salary and unlimited PTO.