Technical Account Manager

Jenn Nguyen and Friends; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Platinum-level medical, dental, and vision insurance

Unlimited PTO

401(k) plan

Free lunch and dinner in-office

Job summary

Jenn Nguyen and Friends in San Francisco is looking for a Technical Account Manager for their AI platform. The role involves working directly with enterprise customers to solve AI and data challenges, analyzing customer data, and driving platform optimization.

The ideal candidate will have over 3 years in a technical customer success role, solid SQL proficiency, and a background in B2B SaaS. Attractive benefits include competitive salary and unlimited PTO.

Qualifications

• 3+ years in a Technical Account Manager or Solutions Engineer role within B2B SaaS.
• Strong enterprise customer experience.
• Solid SQL proficiency is highly preferred.
• Comfort operating in a fast-paced startup environment.
• Ability to translate technical concepts to various stakeholders.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers post-deployment.
• Drive technical adoption and optimization of the platform.
• Analyze customer data to measure performance and impact.
• Diagnose and resolve complex post-integration technical issues.
• Build scalable documentation and best-practice guides.

Skills

Technical Account Management

SQL proficiency

Problem-solving skills

Customer relationship management

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

San Francisco, California, United States Jenn Nguyen and Friends

Technical Account Manager (Enterprise SaaS / AI Platform)

Compensation: $120K–$180K base (varies by level and interview performance) + equity

Location: San Francisco, CA

Hiring Target: 1 • Work Policy: 5 days/week in-office • Sponsorship: TN and OPT visa transfers supported

Stage: Seed-stage startup | $3.1M raised | YC-backed | Exclusive search

Who Are We?

Were a YC-backed startup building AI agents that operate across billions of events daily to protect millions of users from fraud, scams, abuse, and platform risk. Our unified API powers Trust & Safety teams at Fortune 500 companies and top-tier unicorns.

Built by engineers from leading safety and anti-abuse teams, were growing revenue rapidly and scaling our Customer Success function to support increasingly sophisticated enterprise deployments.

What’s in It for You?

• Work directly with enterprise customers solving real-world AI and data challenges.
• Become a product expert at the intersection of AI, data, and customer strategy.
• Join a fast-growing seed-stage company with meaningful equity upside.
• Competitive base salary plus equity.
• Platinum-level medical, dental, and vision insurance.
• Unlimited PTO, parental leave, and wellness reimbursement.
• Free lunch and dinner in-office.
• 401(k) plan.

What Will You Do?

• Serve as the primary technical point of contact for enterprise customers post-deployment.
• Understand complex customer architectures, APIs, data pipelines, and monitoring systems.
• Drive technical adoption and optimization of the platform.
• Pull and analyze customer data (SQL-heavy) to measure performance and impact.
• Support Customer Success Managers with product expertise and technical insights.
• Diagnose and resolve complex post-integration technical issues.
• Build scalable documentation, knowledge base content, and best-practice guides.
• Act as the technical feedback bridge between customers and product/engineering teams.
• Proactively monitor customer deployments and surface optimization opportunities.

What Will You Need?

• 3+ years in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within B2B SaaS.
• Strong enterprise customer experience.
• Solid SQL proficiency (strong preference).
• Experience working with complex SaaS platforms, APIs, and data pipelines.
• Ability to translate technical concepts to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Comfort operating in a fast-paced startup environment.

Strongly Preferred

• Experience working with AI/ML systems or policy configuration tools.
• Growth-stage startup experience.
• Bachelors degree in Computer Science, Engineering, or related technical field.
• Background at top-tier companies or strong academic pedigree.
• Sales Engineers or enterprise-facing CSMs with strong technical depth are encouraged.

Must Not Have

• Job hopping history.
• Unexplained employment gaps.
• Consulting-only background.
• Primarily customer support background without technical depth.
• Long-time senior executives returning to junior IC roles.

Role Profile

• Junior-to-mid level preferred (not senior).
• No programming-heavy engineering background required.
• Highly analytical, customer-facing, product-oriented role.
• Strong fit for technically sophisticated TAMs supporting complex data-driven products.