Enterprise TAM Architect — Onsite Solutions Lead (Japan)

Clickhouse; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare - Employer contributions

Equity - stock options

Flexible time off in the US

Remote home office setup $500

Global gatherings

Job summary

United States Digital Space LLC is seeking a Technical Account Manager Architect to join our Support Services team. You will lead TAM engagements, escalations, and strategic projects for enterprise customers, coordinating with Product, Engineering, and Sales to drive success.

The role includes up to 35% onsite travel, with initial focus on onboarding, production launches, and POCs for strategic users. Strong communication and consulting skills are essential.

Qualifications

• 5+ years in Technical Account Management, Professional Services, or related roles.
• Experience with operating scalable, fault-tolerant distributed DBMS environments.
• Experience leading large technical projects with engineers.
• Excellent communication in a customer-facing role and cross-functional teams.

Responsibilities

• Provide architectural, technical, and migration guidance to strategic customers.
• Lead projects, escalations, and meetings to ensure customer success.
• Own L3 support cases and coordinate with L1/L2 teams.
• Collaborate with Product Management, Engineering, and Sales to shape roadmaps.
• Support onboarding, production launches, and POCs for strategic users.

Skills

Technical Account Management

Consulting

Project Management

Escalations

Cloud/SaaS platforms

Kubernetes

Linux/Unix

Public cloud (AWS/GCP/Azure)

Tools

AWS

GCP

Azure

Kubernetes

Linux/Unix

Job description

United States Digital Space LLC is seeking a Technical Account Manager Architect to join our Support Services team. You will lead TAM engagements, escalations, and strategic projects for enterprise customers, coordinating with Product, Engineering, and Sales to drive success.

The role includes up to 35% onsite travel, with initial focus on onboarding, production launches, and POCs for strategic users. Strong communication and consulting skills are essential.