Technical Account Manager Architect - Japan

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare - Employer contributions

Equity - stock options

Flexible time off in the US

Remote home office setup $500

Global gatherings

Job summary

United States Digital Space LLC is seeking a Technical Account Manager Architect to join our Support Services team. You will lead TAM engagements, escalations, and strategic projects for enterprise customers, coordinating with Product, Engineering, and Sales to drive success.

The role includes up to 35% onsite travel, with initial focus on onboarding, production launches, and POCs for strategic users. Strong communication and consulting skills are essential.

Qualifications

• 5+ years in Technical Account Management, Professional Services, or related roles.
• Experience with operating scalable, fault-tolerant distributed DBMS environments.
• Experience leading large technical projects with engineers.
• Excellent communication in a customer-facing role and cross-functional teams.

Responsibilities

• Provide architectural, technical, and migration guidance to strategic customers.
• Lead projects, escalations, and meetings to ensure customer success.
• Own L3 support cases and coordinate with L1/L2 teams.
• Collaborate with Product Management, Engineering, and Sales to shape roadmaps.
• Support onboarding, production launches, and POCs for strategic users.

Skills

Technical Account Management

Consulting

Project Management

Escalations

Cloud/SaaS platforms

Kubernetes

Linux/Unix

Public cloud (AWS/GCP/Azure)

Tools

AWS

GCP

Azure

Kubernetes

Linux/Unix

Job description

The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, planned to report into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases).

Note: We are hiring for this role in Japan. There will be on-site travel to provide in-person support to customers in Tokyo.

A TAM Architect will be successful in the role if they provide the following aptitude and approach:

• Highly technical with a focus on providing useful solutions to our users, customers, and prospects

• Great communicator with team members and customers

• Consulting, support, and project management skills and background

• 50% of the work will be case-initiated consultative support of strategic users/customers/prospects

• 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)

• Some onsite regional travel will be required, estimated currently at up to 35% of the time

What you will do: Work with strategic and enterprise the company users, customers, and prospects as identified by the company Sales to work on onboarding, production launches, and POCs

• Provide architectural, technical, and migration guidance and assistance

• Lead projects, escalations, and meetings to enable ongoing user/customer success

• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team

• Partner closely with the company Product Management, Engineering, and Sales to help develop the roadmap and account plans

• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment

• Assist with hiring and mentoring new team members

• Develop and assist with Docs, Knowledge Base articles, the company Learning, Reference Architecture, and QA needs

What you bring along: 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles

• 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")

• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data

• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).

• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams

• A mindset of teamwork, global engagement, empathy, and solving challenging problems

• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet

• Self-driven, curious, and eager to continuously learn and grow

Perks Flexible work environment - the company is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape ItAs part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at the company.

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