Enterprise Systems Training & Change Lead

Cleveland State University; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Supports Cleveland State University’s enterprise application training, organizational readiness, user adoption, knowledge management, and business process support initiatives related to CSU Compass and other CSU administrative systems. Serves as a key resource for the development, delivery, evaluation, and continuous improvement of training programs supporting enterprise technology solutions.

Supports implementation, optimization, and decommissioning readiness efforts, facilitates knowledge

Qualifications

• Bachelor’s degree preferably in education, business, information systems, communications, or related field.
• Four (4) years of professional experience in major system implementations.
• Project management experience preferably in a mid-sized to large organization.
• Experience creating instructional materials and user documentation, facilitating presentations, workshops, or training sessions.
• Experience coordinating projects or programs involving multiple stakeholders.

Responsibilities

• Supports CSU’s enterprise application training, organizational readiness, user adoption, knowledge management, and business process support initiatives related to CSU Compass and other CSU administrative systems.
• Serves as a key resource for the development, delivery, evaluation, and continuous improvement of training programs supporting enterprise technology solutions.
• Supports implementation, optimization, and decommissioning readiness efforts, facilitates knowledge transfer, and contributes to change management activities that promote successful adoption of CSU systems.
• Collaborates with stakeholders across the university to support enterprise system initiatives and user readiness.

Skills

ERP systems

Presentation skills

Communication skills

Organizational skills

Project coordination

Stakeholder management

Education

Bachelor’s degree

Master’s degree

Job description

Supports Cleveland State University’s enterprise application training, organizational readiness, user adoption, knowledge management, and business process support initiatives related to CSU Compass and other CSU administrative systems. Serves as a key resource for the development, delivery, evaluation, and continuous improvement of training programs supporting enterprise technology solutions.

Supports implementation, optimization, and decommissioning readiness efforts, facilitates knowledge