Enterprise Solutions Engineer - Growth & Pilot Lead

factory; Dallas (TX); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Factory is seeking an Enterprise Solutions Engineer to own the technical relationship with our largest customers across the Eastern US, guiding them from discovery through pilot, expansion, and ongoing success. This role requires architecting solutions inside real dev environments, aligning objectives with Factory capabilities, and guiding hands-on evaluations to a successful technical win.

You’ll translate customer needs into product insights and drive growth within complex enterprise

Qualifikationen

• 3-4+ years in a technical customer-facing role — Sales engineering, solutions engineering, developer advocacy, platform engineering, SRE, or similar. You’re experienced in partnering with an AE to help support the customer lifecycle.
• You’ve led complex, technical enterprise deal cycles. You’re comfortable building champions, multi-threading across technical stakeholders, and working across the organizational stack to drive buying decisions. Your focus is always on what moves the account forward.
• You can code and you can talk. You're comfortable reading code, writing scripts, debugging integrations, and standing in front of a room of staff engineers and holding the room. A CS degree or equivalent technical foundation is expected.
• You understand the modern dev stack. Git workflows, CI/CD pipelines, testing frameworks, deployment strategies. You don't need to be an expert in all of them, but you can get there fast.
• You solve problems like an engineer and communicate like a human. You can dig into a customer's environment, figure out what's broken, and explain the fix without making anyone feel stupid.
• You're hungry. This is a fast-moving startup selling to sophisticated buyers. You move quickly, you're biased toward action, and you get energized by hard problems with real stakes.

Aufgaben

• Own the technical evaluation. Lead full cycle product evaluations, design proofs of concept, and run pilots inside customer environments. Get developers actually using Factory and make sure they stick.
• Drive revenue and growth. Turn a successful pilot into broad adoption. Identify new use cases, new teams, new workflows and workloads. Align technical objectives with revenue outcomes.
• Architect the rollout. Help teams integrate Factory into their existing workflows — CI/CD, code review, testing, deployment. Figure out where we fit and where we need to adapt, including air‑gapped and private deployments for regulated industries.
• Be the customer's technical voice. When customers hit friction, you diagnose it. When they need something we don't have yet, you write it up clearly and push it to product. You close the loop.
• Feed the product engine. Translate patterns across customers into actionable feedback. You'll see what's working and what's not before anyone else.

Kenntnisse

Customer-facing role

Enterprise deals

Coding & communication

Modern dev stack

Ausbildung

CS degree or equivalent

Tools

Git

CI/CD

Testing frameworks

Deployment strategies

Jobbeschreibung

Factory is seeking an Enterprise Solutions Engineer to own the technical relationship with our largest customers across the Eastern US, guiding them from discovery through pilot, expansion, and ongoing success. This role requires architecting solutions inside real dev environments, aligning objectives with Factory capabilities, and guiding hands-on evaluations to a successful technical win.

You’ll translate customer needs into product insights and drive growth within complex enterprise